Company Policies

Guest cancellation

Guests can cancel their trip through our website or by calling us at (787) 510-7347, with the cancellation taking effect immediately. The amount of the refund—whether full, partial, or none—depends on the timing of the cancellation, the length of the trip, and the type of trip. The cancellation policy is determined by the vehicle’s time zone.

Full Refund: Free Cancellation Period

• Booking Time:
  • 25 hours or more before the trip start: Free cancellation until 24 hours before the trip starts.
  • Less than 25 hours before the trip start: Free cancellation up to one hour after booking.

Partial Refund: After the Free Cancellation Period

Guests canceling outside the free cancellation period will be charged 100% of the trip price or a cancellation fee, depending on the circumstances.

Guest no-show

If a guest fails to cancel and doesn’t show up for the trip within 30 minutes of its scheduled start time, it’s a guest no-show. If a guest has booked a trip in a bucketlistjeeprental.com website, has not canceled their trip, and does not show up for 12 hours after the trip’s scheduled start time, it’s a guest no-show. A guest who shows up to a trip with no license, an invalid license, or sends their additional driver in their place is also a guest no-show. Bucketlist Jeep Rentals – BucketListStay LLC will cancel guest no-show trips, and will not provide any refund.

Exceptions

Exceptions to the guest refund amount for cancellations outside the free period and for no-shows may apply in the event of a flight delay, flight cancellation, lost baggage issue. When any of these events happen, please send us an email to rentals@bucketlistpr.com or call us at 787 510 7347.

Guest trips are impacted by flight delays, flight cancellations, or lost baggage.

Flight delays or flight cancellations

If a guest’s flight is delayed or canceled, they must message their host to tell them and to request a trip modification for a new start time. Suppose Bucketlist Jeep Rentals – BucketListStay LLC cannot or does not accommodate a new start time and the trip must be canceled. In that case, Bucketlist Jeep Rentals – BucketListStay LLC will issue the guest a full refund if documentation is provided. Guests must notify the Bucketlist Jeep Rentals – BucketListStay LLC of the flight delay or cancellation at least one hour before the scheduled trip start time. They must provide documentation, such as a screenshot from the airline mobile app or website, showing the flight issue. The guest must notify BLJR of a flight delay or cancellation within at least 24 hours of the trip’s scheduled start time to be eligible to benefit from this cancellation policy. If the guest’s flight is canceled/delayed more than three days before the trip start time, this policy does not apply.

Lost baggage delays

If the guest experiences a lost baggage delay, Bucketlist Jeep Rentals – BucketListStay LLC will issue the guest a full refund if they’ve messaged their host and provided documentation. Specifically, they must notify their host no later than 30 minutes after the scheduled trip start, notify of the lost baggage delay within 24 hours, and provide photo evidence of a baggage issue.

Early Returns

If the guest returns the car before the time in the original contract Jeep. In that case, Bucketlist Jeep Rentals – BucketListStay LLC will not return any part of the total rental amount at the moment of the rent besides the deposit if the car is returned between our jeep returning policies, and it reserved the option to charge a fee for an early recovery. The cost of renting is calculated depending on the number of days and the place and time of recovery.

An additional fee might apply if changes are made to your return date/time or location. Smoking is not allowed; if the smell is detected, we will charge a fee to the credit card on file, $500.00. The car must be returned with a full tank, or a $80.00 refueling fee will be charged to the credit card on file. Please return the car clean if the car is too dirty, a cleaning fee of $65 will be charged to the credit card. The driver is responsible and liable for any damages caused to the Car Driver agrees to be contacted about the rental by call or text at the phone provided for collection and use of dates, including diagnostic location damage performance and operational data like mileage fuel conditions and other data related to the vehicle and its use. The driver is responsible and agrees to allow us to charge to the credit card on file any traffic violation fee or damage to the rental without the need to receive the client’s approval. We will keep the 500.00 dollars deposit for any incident requiring repairs. Optima Seguros Policy Number: 55- CA-000031686-0  Coverage Plan: Rental Car Damage Protector.

• IMPORTANT: This coverage does not provide bodily injury and property damage liability insurance and does not comply with any financial responsibility law or any other law mandating motor vehicle coverage. Suppose your rental car is stolen or damaged during the scheduled rental period and while on your trip. In that case, we will pay you the lesser of the following, up to the maximum benefit listed for Rental Car Damage and Theft Coverage on your Declarations: i. The reasonable and customary costs to repair the rental car, including reasonable charges for loss of use imposed by the owner of the rental car while the rental car is being repaired; or ii. The actual cash value of the rental car is less than its reasonable salvage value. The following conditions apply a. If the rental car is damaged while being operated, the driver at the time the damage occurs must be listed on the rental car agreement; b. You must file a report with the rental car company, either within 24 hours of the loss or damage or when you return the rental car (whichever comes first); and c. If the rental car is stolen, you must promptly notify the police. You are not covered for any loss that results directly or indirectly from any of the following specific exclusions: 1. Any obligation you assume under any agreement (e.g., you pay for the car rental agency’s supplemental insurance), except a collision or comprehensive deductible for your primary insurance; 2. Violating the rental car agreement; 3. Leases or rentals for 46 consecutive days or longer; 4. Diminution in value of a rental car; 5. Mechanical breakdown or ordinary wear and tear; or 6. Rental cars rented or driven in Puerto Rico.